Have you suffered at the hands of a tour operator, travel agent, holiday company, bucket shop, airline, hotel or any other organisation involved in the travel trade, or had an accident or illness abroad? Are you looking for interesting travel experiences: We report independently on trips for the traveller of which we have direct experience, some of which will not be found in the brochure. Do you have a particularly good travel experience about which you would like to tell others? We give equal space to both Saints and Sinners in the industry. You can contact our HELP DESK by clicking here

Every year there are thousands of cases where individuals suffer at the hands of the powerful operators in the travel industry.  The first response from these organisations is invariably to deny any responsibility. If you follow up, they will usually point to some indistinct small print in their contract. In Britain, no other business activity enjoys such contractual freedom and there is no Travel Ombudsman. For the most part, tour operators can change your arrangements without consultation or penalty. There are poorly drafted laws intended to safeguard the public, but they are largely ignored because the tour operators see the prospect of enforcement as very improbable.

Many travel companies take the view that those who complain will soon become disillusioned if ignored or bombarded with legalese. Most people do roll over very quickly. Don't be one of those who drop a fair claim. When seeking redress, your most powerful weapon is publicity. We shall not publish details of complaints against any company, until they have had a reasonable opportunity fully to meet their obligations. In cases where companies have done so, we shall publish details where we consider there is a legitimate public interest.

This warning comes from Mrs L H who writes (verbatim)

" I was on holiday in August 2006 and was stopped by a young lady and asked to visit their offices because I had won a top prize, but I would only get that prize after listening to a holiday promotion. On arrival I was given a drink of wine and sat and talked to a couple of very nice ladies who told me about a company called Club Class Corporate who if I bought into the club I would not only get good deals on any holidays/flights in 5* hotels anywhere in the world, I would not only get my £7000 back in total, a cash-back guarantee, but they would buy my Tenerife timeshare in Adeje for £2,000, in 52 months time.
In fact, I have just found out that they never passed those funds onto the the Reclaim company who invested the money in order for the cash back guarantee, which means I have lost £7000. I have since tried to contact them without success."
Establishment - Individual Concerned: Ros Davies, Terranova Holidays Promotions International SL, Locales 312/313, Playa de las Americas, Torviscas, Adeje,Tenerife.

DO NOT GIVE THESE PEOPLE MONEY

Fred Olsen's Orinoco Calamity

We have been fans of Fred Olsen Cruise Lines for several years and have received very few complaints about their service. This cruise, from 22 nd November to 6th December 2007, held one real attraction; the Orinoco River.   However, a late itinerary change not made known to 99% of passengers until after sailing from Barbados, turned the core element of the journey into a farce. Passengers are clearly entitled to compensation and the company has already compensated some. If you are due compensation do not accept company vouchers that are always subject to terms and conditions; vouchers that the company know from experience most passengers will never redeem. Our advice to passengers is: DON'T ACCEPT THEM -INSIST ON CASH. Cash is what you paid with! Read the full story at this link

To get links to a host of useful information on travel problems, interesting travelogues, tips and legal advice, go to the menus at the top of the page. If you have suggestions for site improvements, please contact us by using the form at this link.

Whatever you do and before making a booking : READ

OUR SINNERS PAGE

The Shame of the Spanish Government (follow this link)

Beware OPODO

You will note that OPODO have a premium rate telephone number. A lot of their customers complain to us that they call the number, wait for very lengthy periods without getting through and are then cut off after they have spent a small fortune on hold.

If you have a complaint or customer service query and cannot get through, don't waste a lot of money trying; they profit from that! Send a recorded delivery letter to their Chief Executive Officer at the address opposite. The company is owned by nine of Europes biggest airlines and there is absolutely no excuse for such poor service.

ON-LINE BOOKINGS

In several places on the site we warn about the dangers of booking on-line if you are not entirely confident with the technology. Every week we get a host of e-mails from people who have made a very expensive mistake by entering something in error. When On-line booking agents get their hands on your money, the majority are not interested in helping you to rectify errors.